SHIPPING & RETURN POLICY
SHIPPING & RETURNS
All orders within Canada are shipped within 3-5 business days not including processing time using FedEx. A flat rate will be charged for shipping throughout all of Canada. A tracking number will become available once transaction has been approved and shipped.
Orders placed weekdays Monday-Friday before 3:00 pm (EST) are processed within 24 hours (excluding holiday periods and promotional campaigns). Please note that we do not ship to PO boxes.
All orders are shipped via FedEx, on business days (weekends and holidays are excluded). Orders placed on National holidays will be processed the following business day.
Please allow additional 2-3 business days for deliveries to rural areas.
FedEx requires an adult signature from a recipient, located at the actual given shipping address, at the time of delivery. If the delivery cannot be completed and the package is returned to us, the recipient will incur an additional $15 re-stocking fee that will be deducted from their total paid refund amount. Shipping costs will also be deducted from their total paid refund. Please note that we do not re-route any packages.
Note: shipping charges are non-refundable.
Please note that during peak season it may take an additional 7 to 10 business days to process returns or exchanges. Peak periods include promotional campaigns and holidays.
All orders within the United States are shipped within 7-21 business days not including processing time using FedEx. A flat rate will be charged for shipping throughout all of the United States. A tracking number will become available once transaction has been approved.
* Note: All VAT, customs and/or duty fees/charges are the sole responsibility of the buyer and in accordance to the applicable country’s customs policy.
For Any merchandise returned back to us following proper procedure:
We are not responsible for any lost packages returned to us. Customer is responsible for all packages and should take extra measure and insure with their chosen transport company, any merchandise returned back to us.
NOTE: All shipping charges are non-refundable. Item/s marked “SALE” cannot be returned for an exchange or for a refund.
RETURNS & EXCHANGES
The following return and exchange policy is applicable to the ONLINE STORE ONLY- not applicable to items bought at store level. If you are not completely satisfied with an item, you may return it to us for an exchange or a refund of any regular priced merchandise. Sicily Clothing on-line store offers a full exchange or refund on all regular priced merchandise only.
RETURNS & EXCHANGES POLICY
Sicily Clothing will exchange any unworn merchandise within 10 days. The first day corresponds to the arrival of the merchandise if merchandise is returned in the same condition in which they were sold, with original tags within 10 days of receipt. All sales items are FINAL SALE and non-refundable or exchangeable. The refund on regular priced merchandise will be based on the original method of payment. Original shipping fees are non-refundable. All VAT, customs and/or duty fees/charges are not refundable.
Refunds and/or exchanges of merchandise without original tags will NOT be accepted.
The return shipping will be at your own cost. All items bought through E-commerce can be exchanged at store level.
To return your merchandise, you must request a Return Merchandise Authorization number (RMA) within 10 days of the shipment date and return the item(s) within 12 days of the shipment date. To request a RMA number, please send an email to firstname.lastname@example.org and include your ORDER NUMBER in the subject line. Include the reason for the refund or reason for exchange and the new item wished (style number, size and color).
Please note, the customer is responsible for the shipment of returned goods along with applicable fees, duties, taxes, VAT, etc.
ITEMS RETURNED WITHOUT A RMA NUMBER WILL BE REFUSED. THE CUSTOMER IS
RESPONSIBLE FOR THE COST OF RETURN SHIPPING.
Returns and/or exchanges are to be sent to the following address:
SICILY CLOTHING // ATTN: ECOMMERCE
251 Ave. Mont-Royal Est
Montreal, QC H2T1P6
THE RMA NUMBER MUST BE WRITTEN ON THE EXTERIOR OF THE PARCEL
The RMA number must be clearly written on the outside of the parcel to be returned. Additionally, customers must ship with a postal service that provides a tracking number and insurance, as we are NOT responsible for delayed or lost packages.
If you have received a damaged and/or defective item from SICILY CLOTHING, please send an email to email@example.com within 4 days of receipt including images of damage and/or defect to quality for a refund and/or exchange. Once approved, instructions to process return and/or exchange will be communicated to you directly through our customer service.
If you have any questions regarding our products or website, please do not hesitate to contact us at firstname.lastname@example.org or call us at 514-889-1717.